What Does a Small Business Website Really Need?
A small business website does not need to be complicated. These are the things it does need to get right, from clear services to an easy way to get in touch.
Articles: practical guides for running a better business
Plain-English advice on processes, follow-up, admin and getting things off the owner's desk, from Lucy Goffin at The Business Workshop.
How to Follow Up Quotes Without Chasing Customers
Quotes go out, the customer goes quiet, and nobody follows up consistently. Here's a simple process that fixes it without pestering anyone.
7 Signs Your Business Processes Need Improving
Most processes aren't designed, they evolve. These seven signs suggest yours haven't kept up with the business.
Do I Need a Virtual Assistant or Business Support?
Needing someone to complete tasks is different from needing someone to improve how the business runs. Here's how to tell which you need.
How to Stop Everything in Your Business Coming Back to You
If every question and decision still lands with you, working longer hours won't fix it. The answer is usually in how the business is set up.
What Is a Business Process and Why Does It Matter?
Every business already has processes, even if nobody has written them down. The question is whether they work well.
When Should a Business Outsource Admin?
Admin grows quietly until the owner is doing it every evening. Six signs it's time to hand some of it over, and what to outsource first.
Rather talk it through?
Tell me what's taking up your time or what isn't working, and I'll point you in the right direction.